Support - eSlick Policies
Return Policy
• You may only return your eSlick and receive a full refund if it is in mint condition with original packaging and accessories and if it is returned within 30 days of delivery.
• We will not accept C.O.D. or third party billing for returned merchandise.
• In case of shipping damages, please contact our Customer Care Department at +27 11 781 5671
• You can expect a refund in the same form of payment originally used for purchase within 30 days of receipt of returned product. Shipping costs will not be refunded.
Warranties
eSlick comes with a one year warranty for parts and 90 days warranty for labor. Warranty for replacement parts and products assume what is remaining in the original warranty. More information can be found in your product materials or by visiting our Customer Support site.
Warranty information on eSlick can be found in your Owner's Manual.
For more information about product warranties, see our Warranty Information page.
Refunds
• How long does it take to receive my refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes for us to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (see below for specific guidelines). We will notify you via e-mail of your refund once we have received and processed the returned item.
You can view completed returns and refunds at the bottom of an order's summary page in Your Account . If the return and refund do not appear in Your Account within four weeks from the day you sent us your return, please e-mail us for further assistance.
• How will my refund be issued?
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If you return an order that was placed using a promotional certificate or discount, you will not be refunded the amount of the promotional offer, as these discounts were deducted from the original purchase amount.
If after reading this information, you feel that the amount of your refund was incorrect, please e-mail us.